Fengle, operated by [LEGAL_NAME], delivers freshly prepared food on the same day, locally. We do not ship physical goods by courier, and we do not deliver outside our service area.
1. Service area
- Fengle currently delivers in New Town, Kolkata, West Bengal and nearby areas, and will expand to greater Kolkata over time.
- Each order is prepared by a partner kitchen within about 5 km of your delivery address, or up to 7 km if no nearer kitchen is available. The app shows only dishes that can reach your address. If your address is outside our service area, the app will tell you before you order.
2. Delivery timelines
- Orders are delivered on the same day, usually within 30–60 minutes of the kitchen accepting them.
- An estimated time of arrival is shown when the rider picks up your order. Delivery can take longer during peak hours, bad weather, traffic or local events.
- You receive a status update at each stage: Order Placed → Accepted → Picked Up → On the Way → Delivered.
- Orders can be placed only while partner kitchens in your area are open. The app shows when ordering is unavailable.
3. Delivery charges
The delivery fee depends on the distance between the partner kitchen and your address. It is always shown on the checkout screen before you pay and is itemised on your invoice. There are no hidden charges.
4. Receiving your order
- Please make sure your address, landmark and phone number are correct, and that someone is available to receive the order.
- The rider may call you if they cannot find your address. For Cash on Delivery orders, please have the exact amount ready.
- If the rider cannot reach you and waits a reasonable time at the address, the order may be marked undelivered. Because the food has already been prepared, prepaid orders that could not be delivered for these reasons are not eligible for a refund. Cash on Delivery privileges may be withdrawn for repeated undelivered orders.
5. Delays & failed deliveries caused by us
If we cannot deliver your order because of a problem on our side, such as no rider or kitchen being available, we will cancel it and give you a full refund as described in our Cancellation & Refund Policy.
6. Contact
For delivery questions, email [SUPPORT_EMAIL] or call [SUPPORT_PHONE].