You can ask to delete your Fengle account and associated personal data at any time. This page applies to the Fengle customer app, the Fengle Rider app and the Fengle Business app, all operated by [LEGAL_NAME].
How to request deletion
- Send an email to [SUPPORT_EMAIL] with the subject "Account deletion request".
- Include the mobile number registered with your Fengle account, and say whether it is a customer, rider or partner kitchen account.
- To confirm that the request is from you, we may send an OTP to your registered number.
- We confirm the deletion by email or SMS once it is done.
Before you request deletion, please make sure you have no active orders. Riders and partner kitchens must also have no pending settlements. Any refund balance in your Fengle Wallet can be returned to your original payment method on request. Promotional credits are forfeited.
What we delete
- Your profile: name, email address, and profile photo, if any
- Saved delivery addresses and location data
- Push-notification tokens and notification preferences
- Ratings and feedback are anonymised and no longer linked to you
- For riders: identity documents, vehicle details and payout details, once final settlement is complete
What we keep, and for how long
Some records have to be kept by law even after your account is deleted. We keep them securely and use them only for these purposes:
- Tax invoices and order transaction records, as required under GST and accounting laws (currently up to 8 years)
- Payment and refund references, for reconciliation with our payment gateway and to resolve disputes
- Records we need to prevent fraud or comply with a legal request
Timeline
We process deletion requests within 30 days of verifying your identity.
Only want to stop messages?
You don't need to delete your account to stop promotional messages. Turn off offers in Account → Notifications in the app, or email [SUPPORT_EMAIL]. You will still receive the order and OTP messages needed to use the service.
See our Privacy Policy for more on how we handle your data.